Return Policy

PC Shop Digital

These are PC Shop Digital Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.


If you are not satisfied with your purchase, you may return it for exchange or refund within 30 days, subject to a approved Return Authorization from Shipping Charges and Credit Card processing fees are not refundable. 

All settled refunds are subject to 4% fee. This fee will be deducted from your refund. All refunds will be processed within 3 business day. It can take up to 5-7 business days, depends on your credit card company, to see the refund back on your account.


Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, please call us at 949-478-1502. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection.


All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.


Shipping fees and/or return shipping costs are not refundable and are the sole responsibility of the buyer.


All warranty exchange replacements are subject to product availability. If an exact replacement is not available upon we will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 10 to 20 business days. If none of these options are available we will credit the customer’s account based upon the value of the received product(s).


If your package has arrived damaged, missing items, or otherwise tampered with, please contact the carrier (UPS, FedEx, etc.) and our Customer Service department immediately. Any delay in contacting us may results in the inability to file a claim on your behalf. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.


Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.


All return shipments must have a valid tracking number for the return, so please make note of this when shipping a product back to us. Also please properly package the part, because items returned to us broken will not be accepted.


All NEW NON-DEFECTIVE returns for refund are subject to a 35% re-stocking fee. Buyer will be responsible for the return shipping fees.


Software, and video gaming products, once opened, are not returnable and are supported by the manufacturer directly. Most software packages will have the minimum system requirements posted on the outside of the box. Please make sure your computer meets those requirements before removing the shrink-wrap.


New devices are not returnable once the hard drive has been initialized. Sony portable Play stations and Apple iPhones, iPads or iPods are not returnable once opened, and are supported only by the manufacturers directly.


For any questions, please contact PC Shop Digital.